Complaints Procedure

Arkrights is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Mandeep Gill on 01923 233 477 or email or by post to our office.

We have a procedure in place which details how we handle complaints which is available on request. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

Normally, you will need to bring a complaint to the Legal Ombudsman within three years of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or you becoming aware of it).

Any compliant about the quality of service provided may also be made to the SRA by contacting the SRA directly. The SRA’s website address at which further details can be found is

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint by contacting:
Legal Ombudsman. You can go to their website: or use the details below.


Legal Ombudsman
PO Box 6806


0300 555 0333

Watford Office

15-17 Exchange Road

Contact Us
Phone: 01923 233 477                    
Fax: 01923 235 565

Our Opening Hours
Monday to Friday 9am - 6pm   

London Office

40 Bowling Green Lane

Contact Us
Phone: 0800 634 3325                    
Fax: 01923 235 565

Our Opening Hours
Monday to Friday 9am - 6pm   

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